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National Royal Mail Customer Service








National Royal Mail

Customer Service


Royal Mail Group



Our team has developed the design for the new Royal Mail ‘Customer and You’ national brand standards programme, which will be used across 1,500 existing sites. We created a number of options to be applied to its main delivery offices, retail (high street locations) and combined delivery office and mail centres which all incorporate the new service point signage. The Royal Mail logo was integrated along with better lighting in order to improve the customer experience.


The following areas were also remodelled:


  • Customer Service point
  • Lighting specifications
  • Dining and kitchen areas
  • Vending and coffee lounge areas
  • FFE specification and acoustics


All finishes were standardised to allow for efficient roll out over multiple sites.